Privacy Policy
Last updated: August 2026
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
We may collect personal information when you contact us, book a session or programme, sign up to receive emails, purchase a ticket for an event, complete a form or otherwise interact with us.
This may include:
Your name and contact details, including your email address and telephone number
Information you provide when booking or enquiring about coaching, programmes, events or other services
Information you choose to provide in connection with the services you receive
Payment and transaction information
Your email marketing preferences
Technical information relating to your use of this website, such as IP address, browser type and website usage data, where applicable
We only collect information that is reasonably necessary for providing our services, communicating with you, running our business and meeting our legal obligations.
How we use your information
We may use your personal information to:
Respond to enquiries and communicate with you
Arrange and deliver coaching sessions, programmes, events and other services
Process bookings and payments
Maintain appropriate business, financial and client records
Send you news, resources, information about events and details of our services where we have an appropriate lawful basis to do so
Improve our website, services and communications
Meet our legal, regulatory and tax obligations
Our lawful basis for processing
Depending on the circumstances, we process your personal information on one or more of the following lawful bases:
Contract: where processing is necessary to provide a service you have requested or purchased
Consent: where you have actively agreed to us using your information for a particular purpose
Legitimate interests: where processing is reasonably necessary for operating and improving our business and those interests do not override your rights and interests
Legal obligation: where we are required to retain or process information by law
You can withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Third-party service providers
We use trusted third-party service providers to help us operate our website and deliver our services. These include:
Squarespace – website hosting and website functionality
MailerLite – email communications and mailing lists
Calendly – appointment scheduling and bookings
Zoom – online coaching sessions and meetings
Stripe – payment processing
Ticket Tailor – event ticketing and bookings
These providers process personal information in accordance with their own privacy policies and applicable data protection obligations.
Some of these providers may process or store personal information outside the UK. Where international transfers take place, the relevant provider may use recognised legal mechanisms designed to protect personal information in accordance with UK data protection requirements, such as UK adequacy regulations or approved contractual safeguards.
How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Access to personal information is limited to those who reasonably need it in order to operate the business or provide our services.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods. When information is no longer required, it will be securely deleted or anonymised where appropriate.
Marketing communications
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may contact you with news, resources, events, programmes or services that may be of interest.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Unsubscribing from marketing does not prevent us from contacting you where necessary in relation to a booking, purchase or service you are receiving.
Cookies and website analytics
This website may use cookies and similar technologies to enable the website to function, understand how visitors use it and improve the user experience.
Where consent is required, non-essential cookies will only be used after you have given your consent. You can manage your cookie preferences through the website's cookie settings and/or your browser settings.
Your data protection rights
Under UK data protection law, depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict the way we process your information
Object to certain types of processing
Request the transfer of your information in certain circumstances
Withdraw consent where we rely on consent to process your information
If you would like to exercise any of these rights, please contact us using the details below.
You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this website.
Contact
If you have any questions about this Privacy Policy, how your information is used, or would like to exercise your data protection rights, please contact steph@simonmundie.com